What is one of the initial steps in the six-step troubleshooting process?

One of the initial steps in the six-step troubleshooting process is identifying how many customers are affected. This step is crucial because it helps to prioritize the issue based on its impact. Understanding the scale of the problem can guide the troubleshooting efforts and determine whether immediate action is required, especially in environments where many users depend on the system. By assessing the breadth of the issue, teams can allocate resources effectively and communicate appropriately with affected users, ensuring that the most pressing problems are addressed first. This foundational understanding sets the stage for the subsequent steps in the troubleshooting process, which may include examining configurations, rebooting systems, or making physical adjustments to hardware as needed.